Your first level of assistance is your agency management system vendor. They will troubleshoot and determine if IVANS customer support center needs to be contacted.
When calling, you may need the following information:
IVANS Account = INCG
IVANS User ID = INCG001
IVANS Mailbox = INCG.INCG001
Origination Address = BOI208ICG
If you need additional support please contact:
SageSure Policy Services: (877) 304-4785