Frequently Asked Questions


Frequently Asked Questions

How can I make payments?

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  • You can make a fast, secure payment online anytime at
  • Your insurance representative can accept your payment over the phone or in person.
  • You can mail a check to either:
    • Standard payment
      SageSure Insurance Managers
      P.O. Box 896671
      Charlotte, NC 28289-6671
    • Overnight payments
      Attn: Lockbox # – 896671
      5130 Parkway Plaza Blvd
      Charlotte, NC 28217-1964

What is MySageSure? is SageSure’s online customer care center, where you can make payments, access policy documents, report a claim and more.

Why should I register for a MySageSure account?

In addition to making fast and secure online payments, registering for a MySageSure account will provide you with on-demand access to your policy documents, billing history and more.

How do I register for MySageSure?

To create an account, all you need is your policy number, property zip code and email address. Visit the MySageSure registration page, enter your policy number and property zip code. Next, enter your name and email address, then create a password. Once you register, all that’s left to do is verify your account by clicking the link sent to your email address.

How do I verify my account? What if I can’t find my verification email?

To verify your account, simply click the verification link in the email from If you can’t locate the verification email, click here to resend it.

How do I reset my password?

Request a password reset here: Reset My Password. You’ll receive an email with a secure link to reset your password.

Who is SageSure?

SageSure is a program manager and servicing agent providing property insurance through a network of insurance agents and brokers. Essentially, we help agents and brokers make sure that policyholders like you get access to the high-quality, competitively priced products you need and deserve. As the third-party administrator of your policy, we provide all policy and billing support outside of the claims process.

Is SageSure available in my state?

See if SageSure is available where you live by checking our products page.

How do I purchase a policy from SageSure?

You can purchase a homeowners policy from one of our many enrolled insurance agents. To find an enrolled agent near you, use our Agent Locator.

How can I access my policy documents?

Create an account at to access your policy and download policy documents anytime. You may also contact your insurance representative for more information about your policy.

How do I report a claim?

  • Our dedicated insurance carrier partners are standing by 24/7 to assist you. Please find the detailed contact information for your insurance carrier’s claims department at
  • To report a claim on MySageSure, simply log in to your account, visit the Claims section and click Submit A Claim.
  • MySageSure offers the ability to track a claim for some of our carrier partners. Currently, policyholders with FedNat, Occidental, Safeport, Service, Pillar, Harco, Transguard, Acceptance and Wilshire policies may view the status of their claim in MySageSure.

What if I have other questions?

If you have questions about your coverage, you should consult with your insurance representative. If you would like to request a change to your policy, you can contact SageSure Customer Care toll-free at (800) 481-0661.