a couple with insurance agent

3 Ways to Help Your Customer through the Claims Process

If you and your customers are among the many affected by the recent weather events, you’re all likely feeling a bit overwhelmed and unsure of what the future holds. While no one’s loss (and therefore, claim) is exactly the same, remembering these three key things can keep you and your customer self-assured (and sane) through the claims process.

This is a marathon, not a sprint.

The claims process can be long, especially if a claim is flood-related and will be handled by the government (FEMA). Setting realistic expectations prevent frustration and fatigue early in the process. Many are in this marathon, and not all can run the same pace.

Your stress is shared.

Whether it’s the claims adjuster, professional contractors or others, people assisting in the claims process have likely also been affected and are assisting countless others in similar situations. Remembering that you are not alone, nor are you their only customer, and taking a “we’re all in this together” approach to communication can help everyone keep the right perspective.

You will get through this.

Yes, it will be a struggle and things might never be the same for those who suffered the loss. But the marathon will come to an end, and hopefully there was shared support along the way. In the meantime, stay positive and remember this: the same boiling water that softens the potato, hardens the egg. Therefore, it’s not the circumstances that count… it’s what you’re made of.